Proudly serving South Bay, Los Angeles, Long Beach, Orange County, Ventura County
Payment Solutions
Seamless Customer Experience
We are committed to providing cutting-edge solutions that enhance customer interactions and drive business success. Moreover, our omnichannel contact center solutions are designed to seamlessly integrate multiple communication channels, ensuring a consistent and personalized customer experience.
We offer an omnichannel contact center, your customers can effortlessly transition between phone, SMS, email, and web channels. Additionally, this integration preserves the context of each interaction, eliminating the need for customers to repeat themselves and providing a more cohesive experience.
For instance, whether a customer starts a chat on your website and then switches to a voice call, our system maintains the conversation’s continuity, enhancing overall satisfaction.
We integrate payment solutions to meet your business needs
No More Repeating Yourself!
We offer an omnichannel contact center, where your customers can effortlessly transition between phone, SMS, email, and web channels. This integration preserves the context of each interaction, eliminating the need for customers to repeat themselves and providing a more cohesive experience.
For instance, if a customer starts a chat on your website and then switches to a voice call, our system maintains the conversation’s continuity, enhancing overall satisfaction.
Experience Meets Innovation
We bring decades of hands-on experience in the collections industry together with cutting-edge technology to deliver exceptional results for our clients.
Our business partner has spent over 30 years navigating the complexities of first- and third-party collections, and over 15 years developing state-of-the-art digital IVR systems for some of the largest medical providers and lenders in the USA.
Our Mission
We believe in fostering respectful, effective communication to achieve positive outcomes for our clients and their customers. Our mission is to leverage our deep industry knowledge, security and technological expertise to maximize recoveries while maintaining the highest ethical standards.
20for20 provides effective, data-driven marketing solutions that are simple & affordable.
What Sets Us Apart
Proven Leadership: Our founder’s extensive experience in the collections industry ensures that we understand the unique challenges faced by our clients and can provide tailored solutions.
Technological Innovation: We are committed to staying at the forefront of collections technology, utilizing the latest advancements to streamline processes and enhance efficiency.
Customer-Centric Approach: We recognize the importance of treating every individual with dignity and respect and strive to create a positive experience for all parties involved.
Results-Driven: We are dedicated to achieving the best possible outcomes for our clients, maximizing recoveries while minimizing costs.
Our Services:
- First- and Third-Party Collections
- Digital IVR Solutions
- Chatbot and Text Messaging Payment and Customer Service Solutions
- Custom Collections Strategies
- Compliance and Risk Management
